A Delhi man who ordered a laptop computer from ecommerce web site Flipkart in the course of the ongoing Huge Billion Days Sale has claimed that the net retailer despatched him packets of Ghadi detergent as a substitute. In a LinkedIn publish, Yashaswi Sharma stated that he bought a laptop computer for his father from Flipkart and as a substitute of the laptop computer he obtained Ghadi detergent cleaning soap bars. By the way, each Amazon and Flipkart have ‘Open Field’ coverage for electronics and different high-priced objects. Whereby the supply man makes a video whereas the consumer opens the bundle. There’s an OTP that’s to be shared with the supply particular person solely after the shopper is glad with the product he/she has obtained. On this case, Sharma claims that his father shared the OTP with the supply agent with out checking as he was not conscious of the coverage. “He assumed OTP was to be given upon receiving the bundle – as is common for pay as you go deliveries – so he gave it when the field was delivered,” Sharma wrote in his LinkedIn publish.
For these unaware, in Open Field Supply, the supply particular person opens the bundle in entrance of the shopper. The goal of that is to make sure that in case a buyer finds the product/or an element is lacking, broken or fully totally different from what ordered they will return the product instantly. “In Open Field Supply, our Wishmaster will open the bundle in entrance of you on the time of supply. Each exterior in addition to the model packing is opened and proven to you. This ensures that you just solely obtain what you ordered,” says Flipkart on its web page describing the Open Field Supply.
Sharma wrote that the Flipkart’s buyer care service initially informed him {that a} refund wouldn’t be attainable as his father had shared the OTP with out checking the laptop computer. He, nonetheless, later up to date the publish saying that the Flipkart group contacted him to tell {that a} refund has been processed. He added that thus far, he hasn’t obtained it.
As for deleting the publish, Sharma wrote that he’ll keep away from deleting the publish as he desires web shoppers to pay attention to ‘Open Field’ supply. “I’ll keep away from deleting this publish as a result of I feel it might proceed to coach people concerning the open-box idea. Additional, varied feedback have attention-grabbing particulars on attainable recourse choices in addition to different shocking points confronted by e-commerce prospects,” he wrote.
Here is the whole LinkedIn publish:
Flipkart despatched detergent rather than a laptop computer however their buyer help is simply blaming me. Regardless of CCTV proof.
I bought a laptop computer in the course of the #bigbilliondays sale for my father. He was unaware of “open-box” supply idea (if you do not know what it’s, sure, most individuals in India aren’t acquainted with it but). Open-box means he was to present OTP to the supply boy solely after inspecting the laptop computer.
He assumed OTP was to be given upon receiving the bundle – as is common for pay as you go deliveries – so he gave it when the field was delivered.
I’ve CCTV proof of supply boy coming and going with out the field being inspected. And subsequently the unboxing revealed no laptop computer inside.
Regardless of this, Flipkart’s seniormost buyer help govt says: No return attainable. Your father should not have given OTP with out checking the laptop computer. That is our remaining stance. This matter can’t be escalated additional.
My father’s fault is that he assumed the bundle – coming from a #flipkart assured vendor – will comprise a laptop computer and never detergent. Why could not the supply boy inform the receiver concerning the open field idea earlier than asking for OTP?
Posting this as my final try at decision earlier than I strategy the patron discussion board. Center class Indians can’t merely soak up a laptop computer value of loss very simply. Please amplify!
Flipkart: Refund on the best way
For these unaware, in Open Field Supply, the supply particular person opens the bundle in entrance of the shopper. The goal of that is to make sure that in case a buyer finds the product/or an element is lacking, broken or fully totally different from what ordered they will return the product instantly. “In Open Field Supply, our Wishmaster will open the bundle in entrance of you on the time of supply. Each exterior in addition to the model packing is opened and proven to you. This ensures that you just solely obtain what you ordered,” says Flipkart on its web page describing the Open Field Supply.
Sharma wrote that the Flipkart’s buyer care service initially informed him {that a} refund wouldn’t be attainable as his father had shared the OTP with out checking the laptop computer. He, nonetheless, later up to date the publish saying that the Flipkart group contacted him to tell {that a} refund has been processed. He added that thus far, he hasn’t obtained it.
As for deleting the publish, Sharma wrote that he’ll keep away from deleting the publish as he desires web shoppers to pay attention to ‘Open Field’ supply. “I’ll keep away from deleting this publish as a result of I feel it might proceed to coach people concerning the open-box idea. Additional, varied feedback have attention-grabbing particulars on attainable recourse choices in addition to different shocking points confronted by e-commerce prospects,” he wrote.
Here is the whole LinkedIn publish:
Flipkart despatched detergent rather than a laptop computer however their buyer help is simply blaming me. Regardless of CCTV proof.
I bought a laptop computer in the course of the #bigbilliondays sale for my father. He was unaware of “open-box” supply idea (if you do not know what it’s, sure, most individuals in India aren’t acquainted with it but). Open-box means he was to present OTP to the supply boy solely after inspecting the laptop computer.
He assumed OTP was to be given upon receiving the bundle – as is common for pay as you go deliveries – so he gave it when the field was delivered.
I’ve CCTV proof of supply boy coming and going with out the field being inspected. And subsequently the unboxing revealed no laptop computer inside.
Regardless of this, Flipkart’s seniormost buyer help govt says: No return attainable. Your father should not have given OTP with out checking the laptop computer. That is our remaining stance. This matter can’t be escalated additional.
My father’s fault is that he assumed the bundle – coming from a #flipkart assured vendor – will comprise a laptop computer and never detergent. Why could not the supply boy inform the receiver concerning the open field idea earlier than asking for OTP?
Posting this as my final try at decision earlier than I strategy the patron discussion board. Center class Indians can’t merely soak up a laptop computer value of loss very simply. Please amplify!
Flipkart: Refund on the best way
